How do you file a complaint?
You can file a complaint with our board secretary using the details below. Is your complaint too complicated for a verbal report? Then send it by e-mail or post. Please include your name, date, and a description of the complaint that is as specific as possible. In addition to your complaint, we would also like to receive a proposal for improvement.
Koepelplein 1E
2031 WL Haarlem
secretariaat@rominwest.nl
085-0401400
What happens to your complaint?
The board secretary will confirm in writing that your complaint has been received and when you can expect a response from us. We always aim for a response period of no more than three weeks. The secretary will then discuss your complaint with our CEO and inform you of the conclusions of the investigation that follows from it - including any measures that we will take.
All complaints and their handling are registered by us and kept for three years.
