{"id":628,"date":"2024-02-29T08:27:47","date_gmt":"2024-02-29T07:27:47","guid":{"rendered":"https:\/\/rominwest.nl\/?page_id=628"},"modified":"2024-06-05T18:27:35","modified_gmt":"2024-06-05T16:27:35","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/rominwest.nl\/en\/klachtenprocedure\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"
How do you file a complaint?<\/strong><\/h5>\n

You can file a complaint with our board secretary using the details below. Is your complaint too complicated for a verbal report? Then send it by e-mail or post. Please include your name, date, and a description of the complaint that is as specific as possible. In addition to your complaint, we would also like to receive a proposal for improvement.<\/p>\n

Koepelplein 1E
\n2031 WL Haarlem
\nsecretariaat@rominwest.nl<\/a>
\n085-0401400<\/p>\n


\nWhat happens to your complaint?<\/strong><\/h5>\n

The board secretary will confirm in writing that your complaint has been received and when you can expect a response from us. We always aim for a response period of no more than three weeks. The secretary will then discuss your complaint with our CEO and inform you of the conclusions of the investigation that follows from it - including any measures that we will take.<\/p>\n

All complaints and their handling are registered by us and kept for three years.<\/p>","protected":false},"excerpt":{"rendered":"

Bij ROM InWest hechten we sterk aan goede contacten met onze relaties en stakeholders en willen we dat jij volledig tevreden over ons bent. Daarom werken we voortdurend aan de kwaliteit van onze diensten. <\/p>\n

Mocht iets anders lopen dan verwacht, dan horen we dat graag van je. Zo kunnen we leren van onze fouten en verbeteringen doorvoeren. Meestal blijkt een goed gesprek voldoende om onvrede weg te nemen. Voor het geval dat niet zo is, hebben we een klachtenregeling.<\/p>","protected":false},"author":4,"featured_media":5253,"parent":0,"menu_order":90,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-628","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nKlachtenprocedure - ROM InWest - Innoveren + Investeren<\/title>\n<meta name=\"description\" content=\"Bij ROM InWest hechten we sterk aan goede contacten met onze relaties en stakeholders en willen we dat jij volledig tevreden over ons bent. Daarom werken we voortdurend aan de kwaliteit van onze diensten. Mocht iets anders lopen dan verwacht, dan horen we dat graag van je. Zo kunnen we leren van onze fouten en verbeteringen doorvoeren. Meestal blijkt een goed gesprek voldoende om onvrede weg te nemen. Voor het geval dat niet zo is, hebben we een klachtenregeling.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klachtenprocedure\" \/>\n<meta property=\"og:description\" content=\"Bij ROM InWest hechten we sterk aan goede contacten met onze relaties en stakeholders en willen we dat jij volledig tevreden over ons bent. Daarom werken we voortdurend aan de kwaliteit van onze diensten. Mocht iets anders lopen dan verwacht, dan horen we dat graag van je. Zo kunnen we leren van onze fouten en verbeteringen doorvoeren. Meestal blijkt een goed gesprek voldoende om onvrede weg te nemen. 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